FAQs
Got questions? We've got answers. Find everything you need to know about our products, orders, shipping, returns and bulk gifting below.
Order Processing
How long does it take to process an order?
Most orders are dispatched within 24–48 hours (excluding weekends and public holidays) and delivered in 2–5 business days. Made-to-order or customised hampers need an extra 2–3 business days before dispatch. Remote pincodes may take a day or two longer.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and rates vary by location, and all available options will be shown at checkout.
Track Order
How can I check the status of my order?
Once your order ships, you'll receive tracking details by email and SMS. You can also log in at mulberro.com and go to My Orders to see the latest status. If you haven't received tracking details within 48 hours of placing your order, email us at hello@mulberro.com or WhatsApp +91 90960 92367 with your order number.
What should I do if my tracking hasn’t updated?
Tracking updates may take 24–48 hours to appear, especially during busy seasons. If the status remains unchanged for more than 3 days, feel free to contact our support team—we’ll help you check the progress of your package and ensure it’s on the way to you.
Orders & Shipping
Can I modify or cancel my order after placing it?
Orders can be cancelled only before they are dispatched. To cancel, email hello@mulberro.com or WhatsApp +91 90960 92367 with your order number as soon as possible. Cancelled prepaid orders are refunded in full as a Mulberro e-gift card valid for 6 months. Once an order has been dispatched, it can't be cancelled.
How long does shipping usually take?
Most orders are delivered within 2–5 business days of dispatch. Delivery to remote pincodes may take a day or two longer. Shipping is free on all prepaid orders.
Payment & Store Credit
How does Store Credit work?
When a return is approved, or a prepaid order is cancelled, we issue a Mulberro e-gift card for the item value. It's valid for 6 months and can be used on any purchase at mulberro.com. Just enter the code at checkout. E-gift cards can't be converted to cash or transferred to a bank account.
What payment methods do you accept?
We accept UPI, credit and debit cards, net banking and popular wallets. Cash on Delivery is also available for a ₹99 fee (non-refundable). All payments are processed securely.
Returns & Refunds
What is your returns and refunds policy?
You can request a return or size exchange within 3 days of delivery. Items must be unused, unwashed and unworn, with tags attached and in original packaging. Please include photos with your request. Eligible returns are refunded as a Mulberro e-gift card valid for 6 months, within 3–5 business days after the item passes our quality check. Gift hampers, teethers, feeding accessories, bibs, burp cloths, face towels, nappies and gift cards are non-returnable.
How does Store Credit work?
When a return is approved, or a prepaid order is cancelled, we issue a Mulberro e-gift card for the item value. It's valid for 6 months and can be used on any purchase at mulberro.com. Just enter the code at checkout. E-gift cards can't be converted to cash or transferred to a bank account.
Account Info
Do I need an account to place an order?
No, you can check out as a guest.
However, creating an account allows you to track orders, manage returns, save your shipping details, and access Store Credit or rewards more easily.
How do I update my account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.