Return & Exchange Policy

At Mulberro, we put our heart into every product we send your way. But we understand that sometimes things don't work out — a size doesn't fit, a colour looks different in person, or you simply changed your mind. No stress, we've got you covered.

1. Return & Exchange Window

You have 10 days from the date of delivery to request a return or exchange. We count from the day the order was delivered to your doorstep, not from the date of purchase.

2. How to Initiate a Return or Exchange

It's simple — you can request a return or exchange by logging into your account on mulberro.com, going to "My Orders," and selecting the item you'd like to return or exchange. Alternatively, you can email us at hello@mulberro.com or message us on WhatsApp at +91 90960 92368 with your order number and the reason for the return.

Our team will respond within 24 hours with the next steps.

3. Conditions for Returns & Exchanges

To be eligible, items must be unused, unwashed, and in their original condition with all tags attached. The product should be returned in its original packaging. For gifting hampers, all contents must be intact and unopened.

We kindly ask you to share a photo or short video of the item at the time of raising the request — this helps us process things faster and ensures a smooth experience for you.

4. Items Eligible for Return

All products purchased on mulberro.com are eligible for return or exchange within the 10-day window, as long as they meet the conditions above.

5. Return Shipping

We offer free return shipping on all orders. Once your return is approved, we'll arrange a reverse pickup from your doorstep. You don't need to ship anything yourself — our logistics partner will come to you.

In rare cases where a pickup isn't available at your pincode, we'll provide a prepaid shipping label. If you choose to self-ship, we'll reimburse the shipping cost upon receiving the product.

6. Exchanges

Want a different size or colour? We're happy to exchange it for you. When you raise an exchange request, let us know what you'd like instead and we'll ship the replacement as soon as we receive the original item. If the replacement item has a price difference, we'll adjust it accordingly.

If the product you want is out of stock, we'll process a full refund instead.

7. Refunds

Once we receive and inspect your returned item, we'll send you a confirmation email. Approved refunds will be processed within 3–5 business days to your original payment method. Please allow an additional 5–7 business days for the amount to reflect in your bank account, depending on your bank or payment provider.

For COD orders, refunds will be issued to your bank account via NEFT. We'll ask for your account details at the time of return approval.

8. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. We'll arrange an immediate replacement or full refund — no return needed. We'll also cover any shipping costs for the replacement.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please check with your bank first — refunds can sometimes take time to process on their end. If you've checked and still haven't received it, contact us at hello@mulberro.com and we'll look into it right away.

10. Sale or Discounted Items

Sale items and discounted products are eligible for return and exchange under the same policy. No exceptions — we want you to be happy with every purchase.

11. Gift Returns

Received a Mulberro gift and want to exchange it? No problem. Contact us with the order number (or the gifter's name and date of purchase) and we'll help you exchange it for something you love. If a refund is needed, it will be issued to the original purchaser's payment method.

Still have questions?

We're always happy to help. Reach out to us at hello@mulberro.com or WhatsApp us at +91 90960 92368. We're available Monday to Saturday, 10:00 AM – 6:00 PM IST.